.spe-sd-private{background:#07070a;min-height:70vh;color:#f7f7f8}.spe-sd-private-shell{width:min(1240px,calc(100% - 36px));margin:auto;padding:54px 0 90px}.spe-sd-private-hero{display:grid;grid-template-columns:1.25fr .65fr;gap:28px;align-items:stretch;padding:44px;background:radial-gradient(circle at 80% 10%,rgba(61,166,255,.14),transparent 34%),linear-gradient(135deg,#151721,#0d0e13);border:1px solid rgba(255,255,255,.1);border-radius:30px;box-shadow:0 28px 70px rgba(0,0,0,.34)}.spe-sd-private-hero h1{font-size:clamp(3.4rem,6vw,6.5rem);margin:10px 0 18px}.spe-sd-private-hero p{color:#aeb0ba;max-width:760px;font-size:1.05rem}.spe-sd-private-hero aside{padding:24px;border-radius:22px;background:rgba(255,255,255,.035);border:1px solid rgba(255,255,255,.08)}.spe-sd-private-hero aside>span{font-size:.7rem;letter-spacing:.15em;color:#d4b46f;font-weight:800}.spe-sd-private-hero aside strong{display:block;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:2rem;margin:10px 0}.spe-sd-private-hero aside p{font-size:.9rem}.spe-sd-private-actions{display:flex;gap:12px;flex-wrap:wrap}.spe-sd-stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:18px 0}.spe-sd-stat-grid article{padding:22px;background:#11131a;border:1px solid rgba(255,255,255,.08);border-radius:18px}.spe-sd-stat-grid span{font-size:.68rem;letter-spacing:.14em;color:#8f929d;font-weight:800}.spe-sd-stat-grid strong{display:block;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:2.8rem;color:#f1d79c;line-height:1;margin:10px 0 6px}.spe-sd-stat-grid small{color:#898c97}.spe-sd-private-panel{padding:30px;background:#101119;border:1px solid rgba(255,255,255,.09);border-radius:24px;margin-top:18px}.spe-sd-private-panel-head{display:flex;justify-content:space-between;align-items:end;gap:20px;margin-bottom:24px}.spe-sd-private-panel-head h2{font-size:3rem;margin-top:6px}.spe-sd-private-panel-head a{color:#d4b46f;text-decoration:none;font-weight:800}.spe-sd-conversation-list{display:grid;gap:8px}.spe-sd-conversation-row{display:grid;grid-template-columns:50px 1fr auto;gap:14px;align-items:center;padding:16px;background:rgba(255,255,255,.025);border:1px solid rgba(255,255,255,.07);border-radius:16px;text-decoration:none;transition:.2s}.spe-sd-conversation-row:hover{transform:translateY(-1px);border-color:rgba(212,180,111,.35);background:rgba(212,180,111,.035)}.spe-sd-channel-icon{width:42px;height:42px;border-radius:12px;background:linear-gradient(135deg,rgba(61,166,255,.14),rgba(139,108,255,.14));display:grid;place-items:center;color:#d8d3ff;font-size:1.4rem}.spe-sd-conversation-main span,.spe-sd-conversation-main small{display:block;color:#858894;font-size:.76rem}.spe-sd-conversation-main strong{display:block;font-size:1rem;margin:3px 0}.spe-sd-row-status{display:flex;align-items:center;gap:12px}.spe-sd-status{display:inline-flex;padding:6px 9px;border-radius:999px;font-size:.68rem;font-weight:850;letter-spacing:.04em;text-transform:uppercase;border:1px solid currentColor}.spe-sd-status.is-green{color:#72dfb2;background:rgba(101,215,169,.07)}.spe-sd-status.is-blue{color:#70baff;background:rgba(61,166,255,.07)}.spe-sd-status.is-gold{color:#e1c37d;background:rgba(212,180,111,.07)}.spe-sd-status.is-amber{color:#ffbd6b;background:rgba(255,180,92,.07)}.spe-sd-status.is-red{color:#ff8391;background:rgba(255,107,123,.07)}.spe-sd-status.is-gray{color:#999ca6;background:rgba(255,255,255,.04)}.spe-sd-empty,.spe-sd-private-gate{text-align:center;padding:60px 28px;background:#11131a;border:1px solid rgba(255,255,255,.08);border-radius:24px}.spe-sd-empty strong,.spe-sd-private-gate h1{display:block;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:2.6rem}.spe-sd-empty p,.spe-sd-private-gate p{color:#989ba6}.spe-sd-private-gate{width:min(680px,calc(100% - 30px));margin:70px auto}.spe-sd-private-gate img{width:220px}.spe-sd-private-gate>span{display:block;margin-top:18px;color:#d4b46f;letter-spacing:.15em;font-size:.72rem;font-weight:800}.spe-sd-breadcrumbs{display:flex;gap:9px;color:#8b8e99;font-size:.85rem;margin-bottom:18px}.spe-sd-breadcrumbs a{color:#d4b46f;text-decoration:none}.spe-sd-ticket-hero{display:grid;grid-template-columns:1fr auto;gap:28px;padding:34px;background:linear-gradient(135deg,#151721,#0d0e13);border:1px solid rgba(255,255,255,.1);border-radius:26px}.spe-sd-ticket-hero h1{font-size:clamp(2.8rem,5vw,5rem);margin:8px 0 16px}.spe-sd-ticket-hero aside{min-width:220px;padding:18px;background:rgba(255,255,255,.035);border:1px solid rgba(255,255,255,.07);border-radius:18px}.spe-sd-ticket-hero aside>span{font-size:.68rem;letter-spacing:.14em;color:#d4b46f;font-weight:800}.spe-sd-ticket-hero aside strong{display:block;font-size:1.25rem;margin:7px 0}.spe-sd-ticket-hero aside small{color:#898c97}.spe-sd-ticket-chips{display:flex;gap:8px;flex-wrap:wrap}.spe-sd-ticket-chips>span:not(.spe-sd-status){display:inline-flex;padding:6px 10px;border-radius:999px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.08);font-size:.74rem;color:#b9bbc4}.spe-sd-ticket-detail-grid{display:grid;grid-template-columns:1fr 310px;gap:18px;margin-top:18px;align-items:start}.spe-sd-thread-card,.spe-sd-ticket-side{background:#101119;border:1px solid rgba(255,255,255,.09);border-radius:22px;padding:24px}.spe-sd-thread{display:grid;gap:14px}.spe-sd-message{max-width:84%;padding:16px;border-radius:18px}.spe-sd-message.is-customer{justify-self:end;background:linear-gradient(135deg,#295f92,#4f428e)}.spe-sd-message.is-agent{justify-self:start;background:#181a23;border:1px solid rgba(255,255,255,.08)}.spe-sd-message.is-system{justify-self:center;max-width:100%;background:transparent;color:#888b95;text-align:center}.spe-sd-message-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:7px}.spe-sd-message-meta strong{font-size:.76rem}.spe-sd-message-meta span{font-size:.68rem;color:rgba(255,255,255,.55)}.spe-sd-message-body p{margin:.4em 0}.spe-sd-reply-form{display:grid;gap:14px;margin-top:22px;padding-top:22px;border-top:1px solid rgba(255,255,255,.08)}.spe-sd-ticket-side{display:grid;gap:14px;position:sticky;top:24px}.spe-sd-ticket-side>div{padding-bottom:13px;border-bottom:1px solid rgba(255,255,255,.07)}.spe-sd-ticket-side span{display:block;font-size:.65rem;letter-spacing:.13em;color:#7e818c;font-weight:800}.spe-sd-ticket-side strong{display:block;margin-top:5px}.spe-sd-rating-card{padding:16px!important;border-radius:14px;background:rgba(212,180,111,.06);border:1px solid rgba(212,180,111,.15)!important}.spe-sd-stars{display:flex;gap:4px;margin-top:8px}.spe-sd-stars button{border:0;background:transparent;color:#5f626d;font-size:1.55rem;cursor:pointer;padding:0 2px}.spe-sd-stars button:hover,.spe-sd-stars button:hover~button{color:#5f626d}.spe-sd-stars:hover button{color:#d4b46f}.spe-sd-rating-card>strong{color:#d4b46f;font-size:1.4rem}.spe-sd-super-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:18px}.spe-sd-bar-chart{height:240px;display:flex;align-items:end;gap:7px;padding-top:20px}.spe-sd-bar-chart>div{flex:1;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:8px}.spe-sd-bar-chart span{width:100%;min-height:3px;background:linear-gradient(180deg,#8b6cff,#3da6ff);border-radius:8px 8px 2px 2px;position:relative}.spe-sd-bar-chart span b{position:absolute;top:-22px;left:50%;transform:translateX(-50%);font-size:.65rem;color:#aeb0ba}.spe-sd-bar-chart small{font-size:.6rem;color:#777a85;writing-mode:vertical-rl;transform:rotate(180deg)}.spe-sd-performance-stack{display:grid;gap:12px;margin:16px 0}.spe-sd-performance-stack>div{padding:17px;border:1px solid rgba(255,255,255,.07);border-radius:14px;background:rgba(255,255,255,.025)}.spe-sd-performance-stack span{display:block;font-size:.66rem;letter-spacing:.12em;color:#81848f;font-weight:800}.spe-sd-performance-stack strong{display:block;font-size:1.45rem;margin-top:6px;color:#f1d79c}
/* Agent application */
.spe-sd-agent-app{min-height:calc(100vh - 40px);background:#07070a;color:#f7f7f8}.spe-sd-agent-shell{height:calc(100vh - 40px);display:grid;grid-template-rows:68px 1fr;overflow:hidden}.spe-sd-agent-top{display:flex;justify-content:space-between;align-items:center;padding:10px 18px;border-bottom:1px solid rgba(255,255,255,.09);background:#0d0e13}.spe-sd-agent-top>div:first-child{display:flex;gap:10px;align-items:center}.spe-sd-agent-top img{width:44px;height:44px;object-fit:contain}.spe-sd-agent-top span{display:grid}.spe-sd-agent-top small{color:#838691}.spe-sd-agent-presence{display:flex;align-items:center;gap:14px}.spe-sd-agent-presence label{display:flex;align-items:center;gap:7px;color:#9a9da8;font-size:.76rem}.spe-sd-agent-presence select{background:#171923;color:#fff;border:1px solid rgba(255,255,255,.1);border-radius:9px;padding:7px}.spe-sd-agent-presence a{color:#d4b46f;text-decoration:none;font-size:.82rem}.spe-sd-agent-layout{display:grid;grid-template-columns:340px minmax(460px,1fr) 300px;min-height:0}.spe-sd-agent-queue,.spe-sd-agent-sidebar{background:#0c0d12;overflow:auto}.spe-sd-agent-queue{border-right:1px solid rgba(255,255,255,.08)}.spe-sd-agent-sidebar{border-left:1px solid rgba(255,255,255,.08);padding:18px}.spe-sd-agent-queue-head{display:flex;justify-content:space-between;align-items:center;padding:17px}.spe-sd-agent-queue-head span{font-size:.65rem;letter-spacing:.14em;color:#d4b46f;font-weight:800}.spe-sd-agent-queue-head h2{font-size:1.9rem;margin-top:3px}.spe-sd-agent-refresh{border:1px solid rgba(255,255,255,.1);background:#151721;color:#fff;border-radius:10px;width:36px;height:36px;cursor:pointer}.spe-sd-agent-filters{display:grid;grid-template-columns:1fr 120px;gap:7px;padding:0 12px 12px}.spe-sd-agent-filters input,.spe-sd-agent-filters select{background:#13151d;border:1px solid rgba(255,255,255,.08);color:#fff;border-radius:9px;padding:9px;min-width:0}.spe-sd-agent-queue-list{padding:0 8px 14px;display:grid;gap:5px}.spe-sd-agent-queue-item{padding:13px;border:1px solid transparent;border-radius:12px;cursor:pointer;background:#11131a}.spe-sd-agent-queue-item:hover,.spe-sd-agent-queue-item.is-active{border-color:rgba(212,180,111,.28);background:#171923}.spe-sd-agent-queue-item>div:first-child{display:flex;justify-content:space-between;gap:8px}.spe-sd-agent-queue-item span{font-size:.68rem;color:#858894}.spe-sd-agent-queue-item strong{display:block;font-size:.88rem;margin:6px 0 4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spe-sd-agent-queue-item small{display:block;color:#767985;font-size:.7rem}.spe-sd-agent-loading{padding:24px;color:#898c97;text-align:center}.spe-sd-agent-conversation{background:#090a0e;min-width:0;overflow:hidden}.spe-sd-agent-empty-state{height:100%;display:grid;place-content:center;text-align:center;padding:30px}.spe-sd-agent-empty-state>span{font-size:.7rem;letter-spacing:.16em;color:#d4b46f;font-weight:800}.spe-sd-agent-empty-state h2{font-size:3.3rem;margin:10px 0}.spe-sd-agent-empty-state p{color:#878a95;max-width:560px}.spe-sd-agent-active{height:100%;display:grid;grid-template-rows:auto 1fr auto;min-height:0}.spe-sd-agent-conversation-head{display:flex;justify-content:space-between;gap:20px;padding:18px 20px;border-bottom:1px solid rgba(255,255,255,.08);background:#0d0e13}.spe-sd-agent-ref{font-size:.67rem;letter-spacing:.13em;color:#d4b46f;font-weight:800}.spe-sd-agent-subject{font-size:1.7rem;margin:5px 0}.spe-sd-agent-chips{display:flex;gap:6px}.spe-sd-agent-chips span{font-size:.63rem;padding:4px 7px;border-radius:999px;background:#171923;color:#aaaeb8}.spe-sd-agent-claim{border:1px solid rgba(212,180,111,.35);background:rgba(212,180,111,.08);color:#e5cb8b;border-radius:10px;padding:9px 12px;cursor:pointer}.spe-sd-agent-thread{overflow:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.spe-sd-agent-msg{max-width:78%;padding:12px 14px;border-radius:15px}.spe-sd-agent-msg.is-customer{align-self:flex-start;background:#171923;border:1px solid rgba(255,255,255,.07)}.spe-sd-agent-msg.is-agent{align-self:flex-end;background:linear-gradient(135deg,#285f90,#4e428b)}.spe-sd-agent-msg.is-note{align-self:center;max-width:92%;background:rgba(255,180,92,.07);border:1px dashed rgba(255,180,92,.28);color:#e5c28d}.spe-sd-agent-msg.is-system{align-self:center;background:transparent;color:#747783;font-size:.76rem}.spe-sd-agent-msg strong{display:block;font-size:.7rem;margin-bottom:4px}.spe-sd-agent-msg p{margin:.25em 0}.spe-sd-agent-msg small{display:block;margin-top:5px;color:rgba(255,255,255,.55);font-size:.65rem}.spe-sd-agent-compose{padding:12px 16px;border-top:1px solid rgba(255,255,255,.08);background:#0d0e13;position:relative}.spe-sd-agent-compose-tabs{display:flex;gap:6px;margin-bottom:7px}.spe-sd-agent-compose-tabs button{border:0;background:transparent;color:#858894;padding:6px 8px;cursor:pointer;font-size:.75rem}.spe-sd-agent-compose-tabs button.is-active{color:#f1d79c}.spe-sd-agent-compose textarea{width:100%;resize:none;background:#151721;color:#fff;border:1px solid rgba(255,255,255,.09);border-radius:12px;padding:11px;outline:none}.spe-sd-agent-compose-actions{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.spe-sd-agent-compose-status{font-size:.75rem;color:#8d909b}.spe-sd-canned-menu{position:absolute;left:16px;bottom:142px;width:min(420px,calc(100% - 32px));max-height:280px;overflow:auto;background:#171923;border:1px solid rgba(255,255,255,.12);border-radius:14px;padding:7px;box-shadow:0 20px 60px rgba(0,0,0,.45);z-index:5}.spe-sd-canned-menu button{width:100%;text-align:left;border:0;background:transparent;color:#fff;padding:10px;border-radius:8px;cursor:pointer}.spe-sd-canned-menu button:hover{background:rgba(255,255,255,.06)}.spe-sd-canned-menu strong{display:block}.spe-sd-canned-menu small{color:#858894}.spe-sd-agent-sidebar-empty{color:#777a85;text-align:center;padding:40px 10px}.spe-sd-agent-sidebar-active{display:grid;gap:13px}.spe-sd-agent-sidebar-active label{display:grid;gap:5px;font-size:.72rem;color:#9497a2}.spe-sd-agent-sidebar-active select{background:#151721;color:#fff;border:1px solid rgba(255,255,255,.1);border-radius:9px;padding:9px}.spe-sd-agent-convert{border:0;background:transparent;color:#d4b46f;text-align:left;cursor:pointer;padding:5px 0}.spe-sd-agent-customer-card,.spe-sd-agent-sla-card{margin-top:8px;padding:14px;background:#13151d;border:1px solid rgba(255,255,255,.07);border-radius:13px}.spe-sd-agent-customer-card>span,.spe-sd-agent-sla-card>span{font-size:.62rem;letter-spacing:.13em;color:#d4b46f;font-weight:800}.spe-sd-agent-customer-card strong,.spe-sd-agent-customer-card small{display:block;margin-top:5px}.spe-sd-agent-customer-card small{color:#858894}.spe-sd-agent-context{margin-top:10px;font-size:.72rem;color:#858894;display:grid;gap:4px}.spe-sd-agent-sla-card>div{margin-top:10px}.spe-sd-agent-sla-card small{display:block;color:#777a85}.spe-sd-agent-sla-card strong{font-size:.82rem}
@media(max-width:1100px){.spe-sd-agent-layout{grid-template-columns:300px 1fr}.spe-sd-agent-sidebar{display:none}.spe-sd-ticket-detail-grid{grid-template-columns:1fr}.spe-sd-ticket-side{position:static}.spe-sd-super-grid{grid-template-columns:1fr}}
@media(max-width:760px){.spe-sd-private-hero,.spe-sd-ticket-hero{grid-template-columns:1fr;padding:26px}.spe-sd-stat-grid{grid-template-columns:1fr 1fr}.spe-sd-private-panel-head{align-items:start;flex-direction:column}.spe-sd-conversation-row{grid-template-columns:42px 1fr}.spe-sd-row-status{grid-column:2}.spe-sd-agent-shell{height:auto;min-height:100vh}.spe-sd-agent-layout{grid-template-columns:1fr}.spe-sd-agent-queue{height:45vh;border-right:0;border-bottom:1px solid rgba(255,255,255,.08)}.spe-sd-agent-conversation{min-height:70vh}.spe-sd-agent-top{align-items:flex-start}.spe-sd-agent-presence a{display:none}}
.spe-sd-guest-ticket-reply{padding:24px;border-top:1px solid rgba(255,255,255,.08);display:grid;gap:14px}.spe-sd-guest-ticket-reply label{display:grid;gap:8px;font-weight:800}.spe-sd-guest-ticket-reply textarea{width:100%;background:#0b0c11;border:1px solid rgba(255,255,255,.12);border-radius:14px;color:#fff;padding:14px;resize:vertical}.spe-sd-guest-ticket-reply textarea:focus{outline:0;border-color:rgba(212,180,111,.65);box-shadow:0 0 0 4px rgba(212,180,111,.08)}.spe-sd-private-link-warning{margin-top:18px;padding:18px;border:1px solid rgba(255,180,92,.25);border-radius:16px;background:rgba(255,180,92,.055)}.spe-sd-private-link-warning strong{display:block;color:#ffd18e;margin-bottom:6px}.spe-sd-private-link-warning p{margin:0;color:#bfc0c8;font-size:.9rem;line-height:1.55}
.spe-sd-private-hero{background:linear-gradient(105deg,rgba(15,16,22,.97),rgba(15,16,22,.88) 62%,rgba(15,16,22,.66)),radial-gradient(circle at 80% 10%,rgba(61,166,255,.18),transparent 34%),url('../images/spe-my-support.webp') center/cover no-repeat}.spe-sd-ticket-hero{background:linear-gradient(105deg,rgba(15,16,22,.97),rgba(15,16,22,.86) 68%,rgba(15,16,22,.72)),url('../images/spe-my-support.webp') center/cover no-repeat}